Frequently Asked Questions
Everything you need to know about staying connected with GlocalMe.
How does the GlocalMe portable Wi-Fi device work?
GlocalMe devices use CloudSIM technology to automatically connect to the strongest local mobile network without needing a physical SIM card, providing high-speed internet in over 140 countries.
Do I need to sign a contract or pay monthly fees?
No, our service is contract-free. You can choose between pay-as-you-go data plans, day passes, or monthly packages based on your specific travel needs.
What is the shipping policy for hardware orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times range from 3 to 7 business days depending on your location and chosen shipping method.
Can I return my device if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original condition for a full refund.
Does the device support 5G connectivity?
We offer a range of devices, including our latest models that support 5G speeds. Please check the specific product specifications to ensure 5G compatibility for your chosen model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.